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  • 1.  Ultrix Acuity Media Store Issues with local emem recalls

    Posted 04-13-2023 16:15

    Hi all!

    Am experiencing Mediastore errors when  recalling various box effects through emem recall.  A series of ten or so recalls on ME2 with saved graphic frames on mediastore gets "confused" and begins to forget the proper mediastore file saved into the emem.

    Ex. A 2box emem recall calls up no still so we have still have the previous  frame on the ME.

    Any thoughts? (Personality is set to ATTRIBUTES) and attributes are properly set on MEDIA STORE channels.

    Thanks!

    Anthony



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    Anthony Garcia
    Technical Director
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  • 2.  RE: Ultrix Acuity Media Store Issues with local emem recalls

    Posted 04-13-2023 16:27

    Can you please open a ticket on this:
    https://support.rossvideo.com/hc/en-us/requests/new/

    And supply the file set and some information of which channels of Still Store are to be recalled and also if there are memories stored in other MEs on the same Register number but with different Attributes?

    Thanks.




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    Les O'Reilly
    Director - Switcher Product Management
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