Facility Control

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  • 1.  Ultrix FR12

    Posted 20 days ago

    Hi Guys,

    We have recently updated our ULTRIX Router to Version 6.7.4 and we have noticed that the dropdown menu for selecting what signal feed the PIPS in Ultriscape is no more available. 

    I have created a custom panel to achieve the routing to the PIP in the Multiview head and follow destination is not available. Anyone else has these issues??



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    Dhurniswar BHOLAH
    Satellite Officer
    Mauritius Broadcasting Corporation
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  • 2.  RE: Ultrix FR12

    Posted 19 days ago

    Hi Dhurniswar,

    We found that this dropdown fails to expand in the Dashboard between versions 9.15.2 and 9.16. A newer release, 9.16.1, is now available and has been confirmed to fix the issue. Please try this latest version.



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    Cheers,

    Aury Rukazana
    Senior Software Developer
    Ross Video
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    Original Message


  • 3.  RE: Ultrix FR12

    Posted 18 days ago

    Hi Aury,

    I have checked and I think the version on the ULTRIX  Ver6.7.4 does not have the the dropdown list on the ULTRISCAPE HEAD SELECTION Menu as below:

    image


    Please advise. 

    This is actually causing much impact on our daily operations as these dropdown menu was active for quality control and monitoring. Easily accessible.



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    Dhurniswar BHOLAH
    Satellite Officer
    Mauritius Broadcasting Corporation
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    Original Message


  • 4.  RE: Ultrix FR12

    Posted 17 days ago

    Hi Dhurniswar,

    I recommend opening a support ticket for this issue. Our support team will be able to assist you promptly, especially given that it is impacting production.

    Please follow the link below and submit a ticket using the form. This will log the issue in our system. Be sure to highlight that it is affecting production so it can be prioritised appropriately, and someone will guide you through the next steps.

    https://support.rossvideo.com/hc/en-us

    Best regards,
    Richard



  • 5.  RE: Ultrix FR12

    Posted 16 days ago

    I believe the destination follow feature has been changed.  It is no longer a part of the UltriScape layout and is only available in the Destination Follows assignment page in Ultrix Dashboard. 



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    Paul Whitfield
    Nashville United States
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    Original Message