Production Switchers

Hi,

Am facing an weird issue after upgrading my carbonite Ultra ver to 9.1.01.13632 

i have attached the demo video of the issue . wherein i have stored an 3 window in one of the MiniME , all the 3 keys are on DVE mode.  after recalling the effect , when am trying to adjust the KEY2 postion or size ,KEY1 window is getting transformed ?? really strange??? is this an software bug in the version or something else. doing an sequence of pressing KEY1 and then KEY2 and adjust KEY2 ,that seems to be the work around for now. pls suggest . 

The Menu is showing that it is attached to Key 1 of ME 1.

Those buttons on the Left side are set via the User Buttons on personality menu.  It seems like maybe that button that is labeled Key 2 on the panel is not key 2 anymore but rather key 1.

You don't show in your video pressing one of the other key buttons and then press the button labeled Key 2 again so it's also hard to tell what it is doing.

There are Key Select buttons in the Keyer control area above the cut and auto buttons.  I am not sure why they would be assigned on the panel row unless it is because previously using Carbonite panels and being accustom to this.

Can you show me this screen:

Hi,

Am facing an weird issue after upgrading my carbonite Ultra ver to 9.1.01.13632 

i have attached the demo video of the issue . wherein i have stored an 3 window in one of the MiniME , all the 3 keys are on DVE mode.  after recalling the effect , when am trying to adjust the KEY2 postion or size ,KEY1 window is getting transformed ?? really strange??? is this an software bug in the version or something else. doing an sequence of pressing KEY1 and then KEY2 and adjust KEY2 ,that seems to be the work around for now. pls suggest . 

We are able to recreate this here -- the Menu is always selecting Key 1 when the panel delegation is changed between MEs.

This previously was setting the menu back to the Selected Keyer.  for know you are correct you need to select a different Key then switch back.  

------------------------------
Les O'Reilly
Director - Switcher Product Management

Original Message:
Sent: 12-04-2024 08:58
From: Les O'Reilly
Subject: Unable to adjust KEY2 parameters in MiniME after Carbonite Ultra Upgrade to ver 9.1.01.13632

The Menu is showing that it is attached to Key 1 of ME 1.

Those buttons on the Left side are set via the User Buttons on personality menu.  It seems like maybe that button that is labeled Key 2 on the panel is not key 2 anymore but rather key 1.

You don't show in your video pressing one of the other key buttons and then press the button labeled Key 2 again so it's also hard to tell what it is doing.

There are Key Select buttons in the Keyer control area above the cut and auto buttons.  I am not sure why they would be assigned on the panel row unless it is because previously using Carbonite panels and being accustom to this.

Can you show me this screen:

------------------------------
Les O'Reilly
Director - Switcher Product Management

Original Message:
Sent: 12-04-2024 06:10
From: jaiprakash naidu
Subject: Unable to adjust KEY2 parameters in MiniME after Carbonite Ultra Upgrade to ver 9.1.01.13632

Hi,

Am facing an weird issue after upgrading my carbonite Ultra ver to 9.1.01.13632 

i have attached the demo video of the issue . wherein i have stored an 3 window in one of the MiniME , all the 3 keys are on DVE mode.  after recalling the effect , when am trying to adjust the KEY2 postion or size ,KEY1 window is getting transformed ?? really strange??? is this an software bug in the version or something else. doing an sequence of pressing KEY1 and then KEY2 and adjust KEY2 ,that seems to be the work around for now. pls suggest . 

------------------------------
jaiprakash naidu Chief Manager-Broadcast Operations
Broadcast Manager
TV18 Broadcast Ltd
Chennai India
------------------------------

Hi Les,

Thanks for getting back on this. sharing the switcher personality screenshot of my carbonite ultra from dashboard 

------------------------------
jaiprakash naidu Chief Manager-Broadcast Operations
Broadcast Manager
TV18 Broadcast Ltd
Chennai India

Original Message:
Sent: 12-04-2024 09:39
From: Les O'Reilly
Subject: Unable to adjust KEY2 parameters in MiniME after Carbonite Ultra Upgrade to ver 9.1.01.13632

We are able to recreate this here -- the Menu is always selecting Key 1 when the panel delegation is changed between MEs.

This previously was setting the menu back to the Selected Keyer.  for know you are correct you need to select a different Key then switch back.  

------------------------------
Les O'Reilly
Director - Switcher Product Management

Original Message:
Sent: 12-04-2024 08:58
From: Les O'Reilly
Subject: Unable to adjust KEY2 parameters in MiniME after Carbonite Ultra Upgrade to ver 9.1.01.13632

The Menu is showing that it is attached to Key 1 of ME 1.

Those buttons on the Left side are set via the User Buttons on personality menu.  It seems like maybe that button that is labeled Key 2 on the panel is not key 2 anymore but rather key 1.

You don't show in your video pressing one of the other key buttons and then press the button labeled Key 2 again so it's also hard to tell what it is doing.

There are Key Select buttons in the Keyer control area above the cut and auto buttons.  I am not sure why they would be assigned on the panel row unless it is because previously using Carbonite panels and being accustom to this.

Can you show me this screen:

------------------------------
Les O'Reilly
Director - Switcher Product Management

Original Message:
Sent: 12-04-2024 06:10
From: jaiprakash naidu
Subject: Unable to adjust KEY2 parameters in MiniME after Carbonite Ultra Upgrade to ver 9.1.01.13632

Hi,

Am facing an weird issue after upgrading my carbonite Ultra ver to 9.1.01.13632 

i have attached the demo video of the issue . wherein i have stored an 3 window in one of the MiniME , all the 3 keys are on DVE mode.  after recalling the effect , when am trying to adjust the KEY2 postion or size ,KEY1 window is getting transformed ?? really strange??? is this an software bug in the version or something else. doing an sequence of pressing KEY1 and then KEY2 and adjust KEY2 ,that seems to be the work around for now. pls suggest . 

------------------------------
jaiprakash naidu Chief Manager-Broadcast Operations
Broadcast Manager
TV18 Broadcast Ltd
Chennai India
------------------------------