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  • 1.  Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

    Posted 06-19-2025 11:56

    Hello,

    I am currently working with an Ultrix FR12 frame and encountered an issue while attempting to assign a static IP address to the Ultripower module using Dashboard.

    During the process, I may have mistakenly entered an incorrect IP address. As a result, when I now try to manually identify the device by inputting the IP address I originally intended to assign, Dashboard is unable to detect the Ultrix system.

    At this point, I am unable to determine the actual IP address currently assigned to the Ultripower module, which prevents me from accessing or managing it. I would appreciate your guidance on the following:

    1. Is there a method to recover or detect the current IP address that has been assigned to the Ultripower module?
    2. Is there a way to reset the IP address to a default or factory setting, either via hardware (physical buttons) or through a direct network method?
    3. Are there recommended steps or tools for troubleshooting this kind of issue within the Ultrix system?

    Many thanks,



    ------------------------------
    Sharon Li
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  • 2.  RE: Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

    Posted 06-19-2025 12:09

    Hi,

    you can use Walkabout to find it:

    You can even Edit the network settings from here then reboot the device with the changes.

    This should help resolve your issues.



    ------------------------------
    Les O'Reilly
    Director - Switcher Product Management
    ------------------------------



  • 3.  RE: Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

    Posted 06-19-2025 12:21

    Hello Les,

    Thanks for your reply. I tried using Walkabout and refreshed it as you suggested, but no device showed up. Do you know  why that might be?



    ------------------------------
    Sharon Li
    ------------------------------

    Original Message


  • 4.  RE: Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

    Posted 06-19-2025 13:02

    could be that your network switches are blocking the broadcast traffic.

    since you have other devices that should show up I would expect then that it is network config related.  Is you computer in a similar network range or local switch as those devices?  could be that you are connected via a VLAN or WiFi that the switch will not allow that traffic to cross over too.



    ------------------------------
    Les O'Reilly
    Director - Switcher Product Management
    ------------------------------

    Original Message


  • 5.  RE: Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

    Posted 06-19-2025 13:40

    Yes, you are right.

    I connected my pc to the device using the cable, and I was able to successfully detect the Ultripower IP and edit the network settings

    Really appreciate your help!



    ------------------------------
    Sharon Li
    ------------------------------

    Original Message


  • 6.  RE: Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

    Posted 06-19-2025 14:07

    Thanks for letting us know you resolved it.



    ------------------------------
    Les O'Reilly
    Director - Switcher Product Management
    ------------------------------

    Original Message