Video Servers & Replay Systems​

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  • 1.  Update from Mira+ 9.0.1 to 9.3.1 doesn't work

    Posted 09-19-2024 05:16

    I had the problems, that child clips aren't exported correctly. Found the solution in the update history for the version 9.3.0 of August 24. Downloaded the new version and tried it to install it to my Mira+ system. By the installer exe I get the Error message,  that I can't install a Mira software on a Mira+ System. What is going wrong on my update ?



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    Joern Steiwer
    STEIWER TV
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  • 2.  RE: Update from Mira+ 9.0.1 to 9.3.1 doesn't work

    Posted 09-19-2024 15:49

    Most of the new mira updates can be downloaded by the user but need to installed by Ross so they can verify your subscription status.  

    Hope that helps!



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    Brad W. Smith
    WESTMAN COMMUNICATIONS GROUP
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  • 3.  RE: Update from Mira+ 9.0.1 to 9.3.1 doesn't work

    Posted 09-19-2024 15:57

    Hi Joern, there's a difference between Mira and Mira+ software. Mira software cannot be put on a Mira+. You need to download and install Mira+ software. https://www.rossvideo.com/support/software-downloads/mira-plus-software-downloads/ 



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    Marsha Opacic
    Manager, Training Solutions - Sports & Graphics
    Ross Video
    United States
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  • 4.  RE: Update from Mira+ 9.0.1 to 9.3.1 doesn't work

    Posted 09-20-2024 02:10

    That was the upgrade path I used. Began the installation, the update was running. Then I got the Error massage, this is a Mira Update it doesn't run on Mira+ systems. What's going wrong.



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    Joern Steiwer
    STEIWER TV
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    Original Message


  • 5.  RE: Update from Mira+ 9.0.1 to 9.3.1 doesn't work

    Posted 09-20-2024 10:37

    If you are using the correct download software, I'm not sure. You can reach out to techsupport@rossvideo.com and they can login and check it out.



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    Marsha Opacic
    Manager, Training Solutions - Sports & Graphics
    Ross Video
    United States
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    Original Message


  • 6.  RE: Update from Mira+ 9.0.1 to 9.3.1 doesn't work

    Posted 09-21-2024 16:00

    Hi Joern,

    Assuming that the wrong software got install first, you will need to fully uninstall Mira and install this version: Mira+ 9.3.1

    You also need to make sure that you have the correct license to run this version. As Marsha mentioned, I would also recommend you contact Tech Support. They will be able to help you with that. The toll free number is: +1 833-859-0499

    Thanks!



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    Isabelle Berthiaume
    Demo Artist and Trainer - Video Servers Product Prime
    Ross Video
    Montreal Canada
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    Original Message