Hi Joern,
Assuming that the wrong software got install first, you will need to fully uninstall Mira and install this version: Mira+ 9.3.1
You also need to make sure that you have the correct license to run this version. As Marsha mentioned, I would also recommend you contact Tech Support. They will be able to help you with that. The toll free number is: +1 833-859-0499
Thanks!
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Isabelle Berthiaume
Demo Artist and Trainer - Video Servers Product Prime
Ross Video
Montreal Canada
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Original Message:
Sent: 09-20-2024 02:09
From: Joern Steiwer
Subject: Update from Mira+ 9.0.1 to 9.3.1 doesn't work
That was the upgrade path I used. Began the installation, the update was running. Then I got the Error massage, this is a Mira Update it doesn't run on Mira+ systems. What's going wrong.
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Joern Steiwer
STEIWER TV
Original Message:
Sent: 09-19-2024 15:56
From: Marsha Opacic
Subject: Update from Mira+ 9.0.1 to 9.3.1 doesn't work
Hi Joern, there's a difference between Mira and Mira+ software. Mira software cannot be put on a Mira+. You need to download and install Mira+ software. https://www.rossvideo.com/support/software-downloads/mira-plus-software-downloads/
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Marsha Opacic
Manager, Training Solutions - Sports & Graphics
Ross Video
United States
Original Message:
Sent: 09-19-2024 05:16
From: Joern Steiwer
Subject: Update from Mira+ 9.0.1 to 9.3.1 doesn't work
I had the problems, that child clips aren't exported correctly. Found the solution in the update history for the version 9.3.0 of August 24. Downloaded the new version and tried it to install it to my Mira+ system. By the installer exe I get the Error message, that I can't install a Mira software on a Mira+ System. What is going wrong on my update ?
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Joern Steiwer
STEIWER TV
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