Connectivity

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  • 1.  Walkabout not discovering devices

    Posted 04-03-2024 06:35

    So I had a small issue with walkabout, which has been around for while for me. Maybe someone here has a idea.

    Walkabout in Dashboard should list all compatible devices connected to the network, for me it doesn't.

    Currently I'm working with an Ultrix FR2 (NS) in the same Network as me, it's pingable and I can add the device via manual connection in Dashboard, which also works fine then. But it is inconvenient not being able to use Walkabout.

    I've tried reinstalling Dashboard and adding it to the Firewall exceptions (since Windows 11 doesn't always automatically does that).

    Maybe Walkabout uses a protocol or port which has to be allowed separately?

    Kind regards



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    Dominic Reichelt
    LOGIC media solutions GmbH
    Germany
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  • 2.  RE: Walkabout not discovering devices

    Posted 04-09-2024 11:25

    Hi Dominic, 

    I am going to move this question over to the Dashboard Community, they will be better suited to help.

    #DashBoard



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    Mike Pomerleau
    Ross Video
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  • 3.  RE: Walkabout not discovering devices

    Posted 04-20-2024 15:23

    I sometimes have the same issue.  I'm running dashboard 9.9 on Mac OS 14 and I should see 6 devices.  I haven't changed anything since I last saw them but now nothing shows up.  They are there in Dashboard.



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    Paul Whitfield
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  • 4.  RE: Walkabout not discovering devices

    Posted 04-22-2024 12:04

    I spoke to technical support this morning and i recieved the following. Once I get more information Ill pass it along. 

    Walkabout uses multicast address 225.1.1.1,  and port 5000 (UDP).

    Most switches will flood multicast messages as broadcast unless they have been configured to understand multicast (IGMP snooping).

     The clients don't need to be in the same IP address scheme (that's the reason behind using multicast); however, having any router or gateway between the Ross Device and the client will most likely cause walkabout to fail (as most WIFI systems are configured to run behind their own gateway).



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    Mike Pomerleau
    Ross Video
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    Original Message