Graphics

Do you see the issue in the NDI Studio Monitor? 

Yes, the issue is also present when using NDI Studio Monitor. The only fix is setting the BlueBox's default video format to 1080p. However, we need to convert the signal back to 1080i (via NC2 IO) for compatibility with the video switcher. Unfortunately, this conversion introduces slight stuttering in the animation compared to the smooth playback on our legacy BlueBox hardware. 

Another issue involves the audio. When the project is published as 1080p, the video plays correctly, but the audio plays at twice the normal speed. Note that the audio is discrete (separate from the video). One thing we did to fix is embedding the audio with the graphics in a 1080i project. However, this approach requires significantly more storage space if applied to all our projects. Another solution that works is to keep the audio discrete but publish the project as 1080p. 

That said, in terms of playback quality, none of these solutions match the smoothness we had with our legacy hardware BlueBoxes.

Original Message:
Sent: 08-25-2025 23:12
From: Garner Millward
Subject: Xpression Bluebox 11.5 NDI issue

Do you see the issue in the NDI Studio Monitor? 

Can you run dxdiag on the system and send us a screenshot of the first two tabs? 

Windows > Start > Search > dxdiag 

In your BlueBox Preferences, Hardware Renderer, Adapter - do you have a NVIDIA card configured here? 

Yes, the issue is also present when using NDI Studio Monitor. The only fix is setting the BlueBox's default video format to 1080p. However, we need to convert the signal back to 1080i (via NC2 IO) for compatibility with the video switcher. Unfortunately, this conversion introduces slight stuttering in the animation compared to the smooth playback on our legacy BlueBox hardware. 

Another issue involves the audio. When the project is published as 1080p, the video plays correctly, but the audio plays at twice the normal speed. Note that the audio is discrete (separate from the video). One thing we did to fix is embedding the audio with the graphics in a 1080i project. However, this approach requires significantly more storage space if applied to all our projects. Another solution that works is to keep the audio discrete but publish the project as 1080p. 

That said, in terms of playback quality, none of these solutions match the smoothness we had with our legacy hardware BlueBoxes.

See attached requested screenshots. Thanks.

Can you run dxdiag on the system and send us a screenshot of the first two tabs? 

Windows > Start > Search > dxdiag 

In your BlueBox Preferences, Hardware Renderer, Adapter - do you have a NVIDIA card configured here? 

Yes, the issue is also present when using NDI Studio Monitor. The only fix is setting the BlueBox's default video format to 1080p. However, we need to convert the signal back to 1080i (via NC2 IO) for compatibility with the video switcher. Unfortunately, this conversion introduces slight stuttering in the animation compared to the smooth playback on our legacy BlueBox hardware. 

Another issue involves the audio. When the project is published as 1080p, the video plays correctly, but the audio plays at twice the normal speed. Note that the audio is discrete (separate from the video). One thing we did to fix is embedding the audio with the graphics in a 1080i project. However, this approach requires significantly more storage space if applied to all our projects. Another solution that works is to keep the audio discrete but publish the project as 1080p. 

That said, in terms of playback quality, none of these solutions match the smoothness we had with our legacy hardware BlueBoxes.

Original Message:
Sent: 08-25-2025 23:12
From: Garner Millward
Subject: Xpression Bluebox 11.5 NDI issue

Do you see the issue in the NDI Studio Monitor? 

Yes, the issue is also present when using NDI Studio Monitor. The only fix is setting the BlueBox's default video format to 1080p. However, we need to convert the signal back to 1080i (via NC2 IO) for compatibility with the video switcher. Unfortunately, this conversion introduces slight stuttering in the animation compared to the smooth playback on our legacy BlueBox hardware. 

Another issue involves the audio. When the Bluebox's "Default Video Format" is changed to 1080p, this fixes the video quality and plays correctly, but the audio plays at twice the normal speed. Note that the audio is discrete (separate from the video). One thing we did to fix is embedding the audio with the graphics in a 1080i project. However, this approach requires significantly more storage space if applied to all our projects. Another solution that works is to keep the audio discrete but publish the project as 1080p. 

That said, in terms of playback quality, none of these solutions match the smoothness we had with our legacy hardware BlueBoxes.

Original Message:
Sent: 08-25-2025 23:12
From: Garner Millward
Subject: Xpression Bluebox 11.5 NDI issue

Do you see the issue in the NDI Studio Monitor?