We are using AMP to control playback on our system. When using the Players in ME1 with various effects, the video playout works every time. When using identical effects (which may be copies, but I cannot be sure) on ME2, some of the effects will roll video, others will not.
Any suggestions on what we should be checking on our end. According to our AMP device, we do not see the play command come in at all on these instances.
Thanks
I would need to see how the Custom Controls are built – if they are relying on the “roll clip” function and that is not enabled on each ME .. or if it’s being done in a way that the ME does not see a tally state change then maybe taking the reliance on Roll Clip out of use and instead inserting the direct Play actions.
I don’t know that these effects are using any custom controls to engage, I don’t see any in the banks.
I believe the roll clip via AMP is what we’re relying on to engage the start.
Roll Clip requires On Air State to bring the Source to Air .
Back to back on the same source might also not register the requirement to Send Roll Clip as that could trigger play to an already on air and playing Channel.
We will need more detail for sure – and when there is no play command sent and there should be getting the Logs and providing those to Support so we can review them will be helpful as well along with the Switcher Show Set File.