I am trying to route the AES audio output from a Soundcraft Si Expression mixing console into the embedded card MUX-8258-B-R2B. However, I am encountering an issue where the audio is not being detected, and I receive the error message “Audio AES Status Input Not Present.” I’m unsure of the cause of this issue and would appreciate any advice on troubleshooting steps or settings that I might need to check. Has anyone faced a similar problem or have suggestions for resolving this? Thank you in advance for any help or insights you can provide. Your assistance would be greatly appreciated!
Hi Duan,
This is the Production Switchers section of the community. I am not real familiar with this card but I am sure that Techsupport will be able to assist and guide you.
https://support.rossvideo.com/hc/en-us
I would open a ticket and share this info with them – also probably supply them the Pinout and connections you have made on both ends (ie the Audio mixer output / connector type and pinout plus the MUX connection port and which pins from the mixer are on which pins of the connector.).