Getting inconsistent behavior when uploading files to BlackStorm. Using FTP, sometimes files show up in the media bin in Dashboard/BlackStorm, but sometimes they don’t. Using FTP client, I can see that the files have uploaded, but the do not appear in Dashboard. Sometimes it works like a charm.
Using Animation codec (75% quality), 1280x720, 59.94fps.
Any ideas? What am I doing wrong?
sf
No, no reply except for yours. I did manage to get past my urgent situation last week. But this has been an ongoing issue for us: inconsistent behavior when uploading/importing files to the BlackStorm server. Sometimes it works, sometimes it fails. Sometimes a file will appear to be importing, but then never shows up in the media bins.
The only thing I noticed that I changed recently during my urgent situation was that the failed FTP uploads were rendered with 1 keyframe every 60 frames (house format is 720p, 59.94 fps), using Animation codec at 75% quality. When I re-rendered (after several attempts), I finally changed the setting back to keyframe every frame, the file successfully uploaded.
Any thoughts on all of this? Is there something I am not doing that should be a part of the upload/import process?
Thanks,
Shane
Set the keyframe to every frame… THat should resolve the issues.
Thank you, I’ll give that a try going forward. Do you know why imports fail when I am importing from the Blackstorm Media folder, as opposed to FTP uploads from another workstation?
Also, I believe I read a post somewhere here about new BlackStorm software/drivers, etc. Are these free “maintenance” updates? Or paid upgrades. What is the best procedure to check versions, download and install new updates, etc.?
Shane,
Have you reached out our tech support group? They can help you with configuration questions and software versions. You can email them at techsupport@rossvideo.com