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  • 1.  Running Orders not closing

    Posted 08-29-2017 01:14
    i'm having several complaints from users that their running orders are not closing when they attempt to close them. This creates a congested viewing screen. Any ideas as to why this would be?

    Thanks!

    Sam
    UATV-University of Arkansas


  • 2.  RE: Running Orders not closing

    Posted 08-29-2017 01:56
    Hi Sam,

    Thanks for reaching out. I'm not aware of any obvious reasons for this. We're happy to investigate. Can you reach out to Ross Tech Support at techsupport@rossvideo.com or 1-844-652-0645. We'll need some additional information to investigate and this will help us communicate directly with you.

    Thanks!
    #Inception