Original Message:
Sent: 05-19-2026 07:05
From: Simon Redmile
Subject: Failure: Provider cannot be found. It may not be properly installed.
Did you click the second link?
It's a 32bit driver for excel.
------------------------------
Simon Redmile
Senior Graphic Programmer & Designer
Ross Video
Bristol United Kingdom
------------------------------
Original Message:
Sent: 05-19-2026 07:00
From: Bibek Shrestha
Subject: Failure: Provider cannot be found. It may not be properly installed.
Simon Redmile,
I'm a little confused. Do I need to install the whole system (Xpression)? I already uninstalled all my software and reinstalled the 32‑bit version (Xpression Designer), but I still get the same problem.
Could Kaspersky Antivirus cause this type of problem?
------------------------------
Bibek Shrestha 3d Online Graphics Designer and Operator
Designer
Kathmandu Nepal
Original Message:
Sent: 05-19-2026 06:47
From: Simon Redmile
Subject: Failure: Provider cannot be found. It may not be properly installed.
try this thread, I have linked the drivers in it.
https://rossvideo.community/discussion/datalinq-excel-error#bm488ef71a-531b-4889-bd72-018ef687ee2c
------------------------------
Simon Redmile
Senior Graphic Programmer & Designer
Ross Video
Bristol United Kingdom
Original Message:
Sent: 05-19-2026 06:45
From: Bibek Shrestha
Subject: Failure: Provider cannot be found. It may not be properly installed.
yes i have already.
------------------------------
Bibek Shrestha 3d Online Graphics Designer and Operator
Designer
Kathmandu Nepal
Original Message:
Sent: 05-19-2026 05:57
From: Simon Redmile
Subject: Failure: Provider cannot be found. It may not be properly installed.
Do you have excel installed on that machine?
------------------------------
Simon Redmile
Senior Graphic Programmer & Designer
Ross Video
Bristol United Kingdom