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  • 1.  Question regarding Ross plugin for Dalet

    Posted 07-25-2024 05:54

    Hello!

    I am encountering a small bug when I'm trying to edit Ross elements inside Dalet. When I double click an element it opens a pop up window that appears as a MOSActiveLauncher in Windows Task Manager.

     The problem is that when I close the said window, the plug in remains open in Task Manager and when I double click a different Ross element in Dalet, it actually opens the previous one. And I can see in the pop up window that the name of the window and the name of the actual Ross element are different.

    The solution is to open task manager and manually force close the plugin every time I edit an element. Is there a different solution to this problem? Maybe an update of the plugin?

    Thank you,

    Sorin



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    Sorin Podeanu
    technical director
    Euronews Romania
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  • 2.  RE: Question regarding Ross plugin for Dalet

    Posted 07-29-2024 11:36

    Hello Sorin!

    I believe there is a setting in Dalet that will fully close the plugin when you exit, this does not seem to be something we have control in the OverDrive plugin settings. I am waiting to find the exact name of that setting on the Dalet side, but wanted to reply now, in case you can find this setting in you Dalet system.



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    Andreanne Tremblay
    OverDrive Product Prime
    Ross Video
    Reading, United Kingdom
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  • 3.  RE: Question regarding Ross plugin for Dalet

    Posted 07-30-2024 06:52

    Hi Andie!

    Thank you for your suggestion,  I will look into the Dalet app and Dalet Admin and see if there is anything related to the plugin.

    Have a great day!



    ------------------------------
    Sorin Podeanu
    technical director
    Euronews Romania
    ------------------------------

    Original Message