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  • 1.  Ross Dahsboard Issue

    Posted 08-26-2024 19:47
      |   view attached

    We use Ross dashboard to control our TV channels. Recently, Slot 18 stopped showing a button to allow viewing of commands. All other channels continue to show the button. I upgraded to the latest version but that did not help. I have attached a Pic of the missing button on slot 18



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    Glenn Brown
    Engineer
    WBNA TV 21
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  • 2.  RE: Ross Dahsboard Issue

    Posted 08-27-2024 13:35
      |   view attached

    That seems to be an issue with the OpenGear card you are talking to in Dashboard. Looks like an MC-1.

    Click on the Hardware tab, and let us know what you see./share a screen shot, that would help us It does look you have a fan alarm, so I'd be concerned about possible overheating, which could cause weird behavior. 



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    Dav Krug
    Production Manager
    Open Signal: Portland Community Media Center
    Portland United States
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  • 3.  RE: Ross Dahsboard Issue

    Posted 08-27-2024 14:47

    all of them say FPGA fan not operating. What do I do next?

    rossfan.jpg



    God Bless,

    Glenn Brown
    502-664-7850




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    On Tue, Aug 27, 2024 at 1:37 PM Dav Krug via Ross Video Limited <Mail@rossvideo.com> wrote:
    That seems to be an issue with the OpenGear card you are talking to in Dashboard. Looks like an MC-1. Click on the Hardware tab, and let us know... -posted to the "General Discussion" community
    Ross Video Limited

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    Re: Ross Dahsboard Issue
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    Aug 27, 2024 1:35 PM  |    view attached
    Dav Krug

    That seems to be an issue with the OpenGear card you are talking to in Dashboard. Looks like an MC-1.

    Click on the Hardware tab, and let us know what you see./share a screen shot, that would help us It does look you have a fan alarm, so I'd be concerned about possible overheating, which could cause weird behavior. 



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    Dav Krug
    Production Manager
    Open Signal: Portland Community Media Center
    Portland United States
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  • 4.  RE: Ross Dahsboard Issue

    Posted 08-28-2024 14:16

    Given that our MC1s operate about 70 degrees F cooler, I'm guessing that you are having overheating issues.
    Step 1: Figure out a way to blow more airlflow into the OpenGear frame with those cards in it asap.
    Step 2: Contact Ross support directly. You likely need to replace the fans on your MC1 cards.



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    Dav Krug
    Production Manager
    Open Signal: Portland Community Media Center
    Portland United States
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    Original Message