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RE: Cannot log in : Server is in Maintenance Mode

Posted By Accounts Department 01-29-2018 15:59
Found In Egroup: Production Workflow \ view thread
Hello, Typically this means you need to connect to the database. If you reach out to Ross Tech Support by email or phone, they can connect to your system remotely and resolve this issue for you. https://www.rossvideo.com/support/tech-support/ #Inception

RE: Running Orders not closing

Posted By Accounts Department 08-29-2017 01:56
Found In Egroup: Production Workflow \ view thread
Hi Sam, Thanks for reaching out. I'm not aware of any obvious reasons for this. We're happy to investigate. Can you reach out to Ross Tech Support at techsupport@rossvideo.com or 1-844-652-0645. We'll need some additional information to investigate and this will help us communicate directly with ...

RE: modify an Xpression MOS event, after it's been created?

Posted By Accounts Department 07-19-2017 18:31
Found In Egroup: Production Workflow \ view thread
Please let your IT/Engineering team know they can reach out at Tech Support at any time and we can help troubleshoot this issue. Which version of Inception are you using and what Web browser? Thanks, #Inception

RE: modify an Xpression MOS event, after it's been created?

Posted By Accounts Department 07-19-2017 14:53
Found In Egroup: Production Workflow \ view thread
Hello, It's definitely possible to edit a MOS object after it's been added to a story in Inception. When the Inception story editor is open, double click on the MOS object you want to edit and it will open in the appropriate plugin - in this case XPression. Make the necessary edits and then click ...

RE: REUTERS

Posted By Accounts Department 07-13-2017 21:04
Found In Egroup: Production Workflow \ view thread
Hi Tony, If you contact Ross Tech Support, we can help you configure the Reuters wire service and demonstrate the functionality. You can also find instructions in the Help Guide under Accounts and Feeds - Create New Account. Thanks, Jenn #Inception

RE: recover deleted shows

Posted By Accounts Department 03-03-2017 20:28
Found In Egroup: Production Workflow \ view thread
There is a user permission that can prevent this in the future. If you look in the configuration menu under Manage Roles and Permissions, in the Running Order section there is a permission for Delete Running Order. Only users with this permission will have the ability to delete running orders. There ...

RE: Possible to time show from tablet?

Posted By Accounts Department 02-28-2017 14:48
Found In Egroup: Production Workflow \ view thread
Absolutely. If you have the permissions to playout a running order, you can do it from either a computer or an iPad. The process and capabilities are the same. We have some tutorial videos that may help. I've included some links. Timing a Show: https://www.rossvideo.com/newsroom-computer-syste ...

RE: Current Version

Posted By Accounts Department 12-13-2016 20:39
Found In Egroup: Production Workflow \ view thread
For major releases, we post updates on our website. We also send email notifications to customers on all releases. Our current release is Inception V9.3.2. You can contact Ross Tech Support to schedule to an upgrade. http://www.rossvideo.com/support/tech-support/ Thanks! #Incep ...

RE: Going story to story during newscast

Posted By Accounts Department 08-20-2015 20:20
Found In Egroup: Production Workflow \ view thread
Hi Susanna and Robert - You can export story scripts to a pdf file using the Print feature. Instead of printing to an actual printer, choose to print to a pdf file. But I would recommend using the Tablet View on an iPad. This allows you to see a fullscreen view of the story script that ...

RE: What is the most current version?

Posted By Accounts Department 11-06-2014 11:09
Found In Egroup: Production Workflow \ view thread
Hi John - Garner and I have responded to your comments here on this forum. We are available to assist you with downloading the latest version of Inception Social. Tech Support has attempted to contact you, but they have not been able to reach you. Perhaps the contact information they have is incorrect. ...

RE: What is the most current version?

Posted By Accounts Department 10-27-2014 02:29
Found In Egroup: Production Workflow \ view thread
Hi John - You can always contact Ross Video Technical Support to confirm the latest version and set a time to upgrade if necessary. Contact options for Tech Support are here: http://www.rossvideo.com/support/tech-support.html #Inception