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Todd Robinson

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Posted By Todd Robinson 07-10-2012 13:59
Found In Egroup: Video Servers & Replay Systems​
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ok, there is a version mismatch. BlackStorm v1.0 requires DashBoard 4.0/4.1. However we just launched BlackStrom v1.1 which will support DashBoard 5.0. Can I have Tech Support contact you to do the upgrade? What is the best way of contacting you? trobinson@rossvideo.com
Posted By Todd Robinson 07-10-2012 13:16
Found In Egroup: Video Servers & Replay Systems​
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Good Morning Rick, Yes, Dashboard and the BlackStrom plugins are available and work on the Mac... Quick questions. What version of DashBoard are you running? However, as this is all Java driven, you need to be using an intel based mac, Also you must be running Java for Mac version ...
Posted By Todd Robinson 06-28-2012 18:54
Found In Egroup: Video Servers & Replay Systems​
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Hi James, I have not seen that issue before... we can handle up to 8 pairs of audio embedded in the wrapper. However certain .mov files are handled by the Apple QuickTime plugin, and it may be having issues with the file. Any chance I can get a copy of your file for testing? ...
Posted By Todd Robinson 06-28-2012 13:21
Found In Egroup: Video Servers & Replay Systems​
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Ilya, that sounds like the watched folder may have changed and so the system is not watching the correct folder. Please check the "Media Import Application" Launched from Start-Programs-Ross... and ensure that the wat5chede folder is set to D:Media The Media Import Wizard ...
Posted By Todd Robinson 06-28-2012 12:57
Found In Egroup: Video Servers & Replay Systems​
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Good Morning Ilya There are a couple of reasons that this can occur. 1) the media is not supported on the SMS video Server and is rejected. 2) the SMB transfer relies on the Windows Operating system to notify the video engine to add the content to the database. This can sometimes ...
Posted By Todd Robinson 05-31-2012 19:32
Found In Egroup: Video Servers & Replay Systems​
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Jim, Les is correct with requiring the codec package installed on the local machine. Here are the links to download the codecs and installation instructions. Todd Robinson has shared 2 files with you. Click the links below to view the files: en_Matrox_VFW_Software_Codecs_10.pdf ...
Posted By Todd Robinson 05-29-2012 13:27
Found In Egroup: Video Servers & Replay Systems​
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Hi Mike, There will not be playlist support on the SoftMetal 3000 series. There are some alternatives that would be worth discussing. Todd
Posted By Todd Robinson 04-30-2012 23:04
Found In Egroup: Video Servers & Replay Systems​
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Hello Jim, Sorry for the delay in the response, somehow I got wiped out of the system. Please feel free to contact me at trobinson@rossvideo.com and we can work through this. Todd