Profile

ok, there is a version mismatch. BlackStorm v1.0 requires DashBoard 4.0/4.1. However we just launched BlackStrom v1.1 which will support DashBoard 5.0. Can I have Tech Support contact you to do the upgrade? What is the best way of contacting you? trobinson@rossvideo.com

Good Morning Rick, Yes, Dashboard and the BlackStrom plugins are available and work on the Mac... Quick questions. What version of DashBoard are you running? However, as this is all Java driven, you need to be using an intel based mac, Also you must be running Java for Mac version ...

Hi James, I have not seen that issue before... we can handle up to 8 pairs of audio embedded in the wrapper. However certain .mov files are handled by the Apple QuickTime plugin, and it may be having issues with the file. Any chance I can get a copy of your file for testing? ...

Ilya, that sounds like the watched folder may have changed and so the system is not watching the correct folder. Please check the "Media Import Application" Launched from Start-Programs-Ross... and ensure that the wat5chede folder is set to D:Media The Media Import Wizard ...

Good Morning Ilya There are a couple of reasons that this can occur. 1) the media is not supported on the SMS video Server and is rejected. 2) the SMB transfer relies on the Windows Operating system to notify the video engine to add the content to the database. This can sometimes ...

Jim, Les is correct with requiring the codec package installed on the local machine. Here are the links to download the codecs and installation instructions. Todd Robinson has shared 2 files with you. Click the links below to view the files: en_Matrox_VFW_Software_Codecs_10.pdf ...

Hi Mike, There will not be playlist support on the SoftMetal 3000 series. There are some alternatives that would be worth discussing. Todd

Hello Jim, Sorry for the delay in the response, somehow I got wiped out of the system. Please feel free to contact me at trobinson@rossvideo.com and we can work through this. Todd