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Gina Thompson

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RE: Pivotcam SE not recognized by Touchdrive Linux Dashboard

Posted By Gina Thompson 06-22-2021 10:44
Found In Egroup: Camera Motion Systems \ view thread
Conrad, Could you please provide the firmware version of your PivotCam? ------------------------------ Gina Thompson Business Development Manager Ross Video Detroit United States ------------------------------

RE: Pivotcam SE not recognized by Touchdrive Linux Dashboard

Posted By Gina Thompson 06-22-2021 10:11
Found In Egroup: Camera Motion Systems \ view thread
Conrad, That error usually happens when a non Ross PivotCam is connected to dashboard. With that said, I have a few questions to help diagnose this issue: Please confirm that you are connecting to a Pivot. Please provide the firmware version running on the Pivot being connected. ...

RE: Slowing down Pivotcam Zoom

Posted By Gina Thompson 05-19-2021 09:00
Found In Egroup: Camera Motion Systems \ view thread
Steve, I should mention that the PIVOTCam was never meant to function as a "moving" on-air camera. The zoom options you are looking for in order to make your zooms consistent and capable of being on program were never truly part of the product's use case scenarios. Though, with that said I'm happy ...

RE: Slowing down Pivotcam Zoom

Posted By Gina Thompson 04-30-2021 11:30
Found In Egroup: Camera Motion Systems \ view thread
Steve, As long as you are using ptzjoystick.vel.zoom parameter (which it looks like you are based on the picture of your custom panel), then you will be able to use different zoom velocities by moving the slider to different points. ------------------------------ Gina Thompson Business Development ...

RE: Slowing down Pivotcam Zoom

Posted By Gina Thompson 04-23-2021 12:04
Found In Egroup: Camera Motion Systems \ view thread
Hi there Steve, To answer your question, zoom is meant to be variable using the speed values from 1-7 in the configuration page. However, this setting does not transfer to Dashboard control. In other words, the zoom speed can be set to vary if you are using the remote, or the web application, but ...

RE: Pivot Control Panel GPI trigger

Posted By Gina Thompson 03-31-2021 16:17
Found In Egroup: Camera Motion Systems \ view thread
Hi Philippe, Graphite can only recall presets which are stored on the PIVOTCam ""head"". The presets stored in the dashaboard panel are only saved to the computer running that instance of dashboard. Thanks, ------------------------------ Gina Thompson Business Development Manager Ross Video ...

RE: Focus not saving per shot

Posted By Gina Thompson 03-31-2021 16:17
Found In Egroup: Camera Motion Systems \ view thread
Hi Kelsey, Focus is only saved when the camera's global shading setting is set to manual. If this is in Auto, focus will not save with a preset. Thanks, ------------------------------ Gina Thompson Business Development Manager Ross Video Detroit United States ----------------------------- ...

RE: Issues with PivotCam-SE connectivity

Posted By Gina Thompson 03-22-2019 05:49
Found In Egroup: Camera Motion Systems \ view thread
HI there, You've stumbled upon a bug that we are actively working on with our software developers. A fix that will allow carbonite and the custom control panel to operate in harmony (as they always did in the past) is coming very soon. Right now the carbonite is sending a phantom command to the ...

RE: Camera mounting

Posted By Gina Thompson 03-05-2019 13:05
Found In Egroup: Camera Motion Systems \ view thread
Hi There, The PivotCam-SE comes with a tether that can be mounted between the 2 SDI spigots on the rear of the base. it looks like this: #PIVOTCam

RE: Visca-control of focus

Posted By Gina Thompson 06-11-2018 13:02
Found In Egroup: Camera Motion Systems \ view thread
Hello Martin, I've attached the full list of PIVOT-20 commands. I hope this helps! PIVOTCam-20 Command List.pdf #PIVOTCam

RE: CUT SHEET

Posted By Gina Thompson 10-10-2017 14:23
Found In Egroup: Camera Motion Systems \ view thread
Yes. It is attached. However, you will need to upgrade your switcher to the latest version of software before the PIVOTCam option will become available. #PIVOTCam

RE: Panelbuilder Edit password for Cameras.grid

Posted By Gina Thompson 09-15-2017 21:18
Found In Egroup: Camera Motion Systems \ view thread
Hey R, Not sure there is anyone else to answer this question as I am the product specialist. The panel is only available for download by those who have purchased a PIVOTCam. This is not a public download and is not advertised to work with other cameras. However, as other cameras do use ...

RE: Panelbuilder Edit password for Cameras.grid

Posted By Gina Thompson 09-15-2017 05:27
Found In Egroup: Camera Motion Systems \ view thread
Hi Roblipop, The camera panel that comes along with the PIVOTCam is locked due to intellectual property protections. However, the commands are all visca and can be built into another custom panel using visual logic in dashboard. #PIVOTCam