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Ralph Siemsen

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RE: Reset IP Address on OGX Frame

Posted By Ralph Siemsen 10-24-2018 13:16
Found In Egroup: Infrastructure​ \ view thread
The factory default is "User mode", and by default that uses DHCP to get an IP address. The current IP address will be shown on the display on the front of the unit. Should it fail to get an address, it will show "0.0.0.0" instead. If you need to force the address, there are some DIP switches on the ...

RE: propagation delay

Posted By Ralph Siemsen 06-05-2018 15:23
Found In Egroup: Infrastructure​ \ view thread
With the NWE-3G there is always a one frame delay, regardless of the audio source.

RE: DFR 8321 False Fan Error

Posted By Ralph Siemsen 05-15-2018 13:00
Found In Egroup: Infrastructure​ \ view thread
In addition to the door fans, there are also fans in the power supply which are monitored. What's the software version of your MFC controller, and are you on 50 or 60Hz mains power? I would recommend to contact Ross Technical Support (https://www.rossvideo.com/support/contact-technical-support/) ...

RE: MDK-111A-K control via RossTalk from Acuity

Posted By Ralph Siemsen 08-23-2017 22:09
Found In Egroup: Infrastructure​ \ view thread
You'll need to configure the Acuity: on the Comms menu under RossTalk port (Xps), you will need to provide the IP address of teh MDK-111-K card. You also can configure the port number here, the default is 7788 (make sure both devices match). Then you can create custom controls (macros) to trigger ...

RE: Noisy MUX-8258-4C

Posted By Ralph Siemsen 02-23-2017 14:18
Found In Egroup: Infrastructure​ \ view thread
Hi James, This matches a known hardware issue with the daughtercard. Please contact our tech support arrange an RMA. Contact details are available at https://www.rossvideo.com/support/tech-support/ #openGear

RE: MC1 "Out of sync with master" warning message

Posted By Ralph Siemsen 12-16-2016 19:56
Found In Egroup: Infrastructure​ \ view thread
Hi Tony, I will forward this information along. In the meantime, could you please contact our tech support team (techsupport@rossvideo.com), mention this discussion forum. That way we can escalate the issue as appropriate. Thanks! #openGear

RE: Hot PGM Bus Switching in MC-1

Posted By Ralph Siemsen 12-05-2016 22:02
Found In Egroup: Infrastructure​ \ view thread
This reply probably comes far too late, apologies. When you perform hot punching on an MC1, in order to perform a clean audio transition, the PVW bus is used. The new source is temporarily placed on PVW, then a transition is performed (for clean audio), and finally the PVW is set back to its original ...

RE: Key Tally through network

Posted By Ralph Siemsen 12-05-2016 21:52
Found In Egroup: Infrastructure​ \ view thread
At the moment there are no Rosstalk commands for querying keyer status, however It is possible to get tally information via the Presmaster protocol. #MasterControl

RE: Latest Firmware?

Posted By Ralph Siemsen 12-05-2016 21:50
Found In Egroup: Infrastructure​ \ view thread
The channel ganging feature was added in October 2015 in version 5.0, so yes you will need to perform an upgrade on your MC1-MK. Please contact our tech support to get the latest version, They can be reached via techsupport@rossvideo.com. #MasterControl

RE: MC-1 PGM HOT SWITCHING

Posted By Ralph Siemsen 09-14-2015 11:13
Found In Egroup: Infrastructure​ \ view thread
Hi Atul, This is expected behaviour on the MC-1. In order to ensure clean audio during transitions, the MC1 uses the PST bus temporarily while performing a PGM hot-punch. In effect, it automatically places the source on PST, and then performs a normal background transition, and finally it restores ...

RE: MFC 8300 series firmware

Posted By Ralph Siemsen 08-17-2015 01:27
Found In Egroup: Facility Control \ view thread
Hi Paul, Please contact techsupport@rossvideo.com or by phone at +1 (613) 652-4886. They will be able to help you check the current version, and update the firmware if necessary. -Ralph #DashBoard

RE: Dashboard Countdown Timer

Posted By Ralph Siemsen 05-22-2015 13:35
Found In Egroup: Facility Control \ view thread
Hi Peter, Regrettably this is not currently possible. Neither the MDK-111 nor the Ross Sync generator currently have the ability for a count-down clock. The existing timecode functionality only counts in the forward direction, and this cannot be controlled via DashBoard, and therefore not via ...

RE: PanelBuilder Slider Link

Posted By Ralph Siemsen 04-27-2015 11:01
Found In Egroup: Facility Control \ view thread
Hi Matthew, It would look something like the following. The idea is to attach a "listener" to your slider, using the "onchange" handler. This will be called each time the slider value changes. The ogscript function then updates the values of the original audio parameters. For stereo, you presumably ...

RE: Naming(slash)Label Help

Posted By Ralph Siemsen 03-04-2015 18:51
Found In Egroup: Connectivity \ view thread
Hi Kevin, They need to be loaded manually into SwitchBoard: - In Switchboard, click on the gear wheel icon (upper right corner) - In the "Configure IPS" dialog, click on the "Labels" button - In the "Edit Labels" dialog, click on "Inputs", then click on "Import Global Labels" ...

RE: Dashboard error

Posted By Ralph Siemsen 02-23-2015 13:59
Found In Egroup: Facility Control \ view thread
Hi Vincent, Please feel free to call/email our tech support (http://www.rossvideo.com/contact-us/tech-support.html) - they are available 24/7 to help figure out issues like this. The SRG4400 has been tested with DashBoard, so it should work fine. Can you confirm which version of DashBoard ...

RE: MC-1

Posted By Ralph Siemsen 01-21-2015 15:50
Found In Egroup: Infrastructure​ \ view thread
Hi Adrian, The MC1 currently only supports Ross NK router matrix. If you have a way to convert protocols, it might be possible to control another one. DashBoard could be used, though I would not recommend it, because latency cannot be guaranteed. If you have a specific router you'd like supported, ...

RE: MC-1

Posted By Ralph Siemsen 11-24-2014 17:06
Found In Egroup: Infrastructure​ \ view thread
Hi Adrian, In order for the "On Air Control" to show up, it is necessary for the MC1 to have its own ethernet connection, as well as a valid IP address. Please check the setting on the MC1 Config -> Ethernet tab. Note this is in addition to the ethernet connection going to the frame. Regards, ...

RE: Router Reference In

Posted By Ralph Siemsen 08-10-2014 13:46
Found In Egroup: Connectivity \ view thread
Hi Kevin, The reference signal is necessary to ensure that the router switches occurs at a predictable time. Essentially, the router operates "blindly", it has no idea what the individual signals are, or how they are timed. It simply performs all switching at a fixed time, relative to the reference ...

RE: MC1 and non-synchronous feeds

Posted By Ralph Siemsen 04-21-2014 14:53
Found In Egroup: Infrastructure​ \ view thread
Hi Maxim, You can achieve this using "Resource Management" feature of the NK-router system. There are some examples starting on page 35 of the NK-VRC manual: http://www.rossvideo.com/pdf/manuals/routing-systems/nk-vrc_user_guide.pdf You could also insert the frame syncs directly between ...

RE: NK-IPS web frontend not accessible

Posted By Ralph Siemsen 03-13-2014 14:44
Found In Egroup: Connectivity \ view thread
If you found old manuals on our website, please let us know the URL, so we can get them updated. #NK