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Jackie Cheung

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RE: Does Carbonite Switcher support HDR?

Posted By Jackie Cheung 12-19-2017 05:52
Found In Egroup: Production Switchers \ view thread
Dear Les, Thanks for the answer first! That's means if the incoming signal is HLG, the Carbonite will pass it to output as HLG. What about the 4K 2SI signal? Is it only support with the Carbonite Black series but not Carbonite switcher? Thanks from Jackie #Carbonite

Does Carbonite Switcher support HDR?

Posted By Jackie Cheung 12-13-2017 02:12
Found In Egroup: Production Switchers \ view thread
Dear Les, Does the Carbonite Switcher support any HDR format signal (HLG, HDR10+, PQ, Dobly Vision),at least it will not change the signal type and bypass the HDR signal & output the same signal at PGM output. Thanks from Jackie

RE: Can Split ME function be controlled by two ROW ME buses simultaneously?

Posted By Jackie Cheung 10-12-2017 05:03
Found In Egroup: Production Switchers \ view thread
Hello Les, Thank you for your answer. regards from Jackie #Acuity

RE: Can On-Air Red Tally be assign only in ME4 PGM bus

Posted By Jackie Cheung 10-12-2017 05:02
Found In Egroup: Production Switchers \ view thread
Dear Les, Thanks for the reply, it really work. regards from jackie #Acuity

Can On-Air Red Tally be assign only in ME4 PGM bus

Posted By Jackie Cheung 10-11-2017 09:57
Found In Egroup: Production Switchers \ view thread
Dear Sir, Have work out with Acuity switcher and enjoy the Latest function. But can the switcher have only one bus have the Red Tally while it is put On-Air? All the ME1 PGM, ME2 PGM & ME4 PGM(set as Output PGM) buses have the Red Tally color, it make a little bit confused of the ...

Can Split ME function be controlled by two ROW ME buses simultaneously?

Posted By Jackie Cheung 10-10-2017 02:03
Found In Egroup: Production Switchers \ view thread
Dear Sir, Knowing the Acuity have the split ME function with different keyer assign to different PGM output (PGM A & PGM B). The Panel itself have two buttons " PGM A" & "PGM B" in the Transition module for control which PGM output buses.... Have assigned two ROW as first ROW is ...

RE: Carbonite Black 2S panel shown "Panel Load Mismatch OK"

Posted By Jackie Cheung 02-20-2017 05:07
Found In Egroup: Production Switchers \ view thread
Again, Thank you for the ROSS support team & our Carbonite panel is now normal! #Carbonite

RE: Carbonite Black 2S panel shown "Panel Load Mismatch OK"

Posted By Jackie Cheung 02-20-2017 03:44
Found In Egroup: Production Switchers \ view thread
Thanks for your help, Les. The panel was successfully upgraded and got Panel match message. Thank you so much for your support! regards from Jackie #Carbonite

Carbonite Black 2S panel shown "Panel Load Mismatch OK"

Posted By Jackie Cheung 02-14-2017 08:56
Found In Egroup: Production Switchers \ view thread
Recently, our Carbonite Black 2S panel shown the message on the small screen "Panel Load Mismatch OK". Don't know if anything go wrong or not. Because the switcher is working fine, but this message will mislead the operator there is something wrong... The panel was in 1.0 build 124 & switcher ...

RE: Can Carbonite work with 1080i source in UHD mode

Posted By Jackie Cheung 09-30-2016 04:08
Found In Egroup: Production Switchers \ view thread
Thanks Les! Now understand more about the 4K mode in Carbonite switcher :) #Carbonite

RE: Can Carbonite work with 1080i source in UHD mode

Posted By Jackie Cheung 09-30-2016 03:16
Found In Egroup: Production Switchers \ view thread
Thanks Les, that's means the 1080i/50 input source can up-converted & select as the 4K input. But can this up-converted input source be used as key source in the key 2, and shown in the whole 4K picture? Because the up-converted signal are now enlarged as 4 times its original size, the ...

Can Carbonite work with 1080i source in UHD mode

Posted By Jackie Cheung 09-29-2016 09:14
Found In Egroup: Production Switchers \ view thread
Hi ROSS switcher expert team, We will test the Carbonite Switcher in UHD mode(MiniME 3G) for the 4K Production, but some input source is still in 1080i/50 format.... Can those 1080i/50 sources be output (upconvert) as 4K PGM or use as key sources? Or it only can upconvert the 1080P/50? ...

RE: Carbonite panel not shown in DashBoard

Posted By Jackie Cheung 08-03-2016 01:12
Found In Egroup: Production Switchers \ view thread
Hello Gordon, Sorry I make a mistake, the software of DashBoard was upgraded to V8.0. But the Panel (C2 type). still cannot be find by the DashBoard software.... However, another set of Carbonite switcher with black series panel can be detected by the same version DashBoard software. ...

Carbonite panel not shown in DashBoard

Posted By Jackie Cheung 08-01-2016 04:21
Found In Egroup: Production Switchers \ view thread
Hello Carbonite experts, Thank you for your help & our Carbonite Switcher with C2 panel were successfully upgrade to V11.1.2 with Dash Board software V8.0. However found the panel cannot connected with DashBorad, therefore no shown of the panel status like PSU1/2 voltage, Processor Temp, ...

RE: Cannot restore Switcher set file from USB

Posted By Jackie Cheung 07-25-2016 06:21
Found In Egroup: Production Switchers \ view thread
Dear Les, Have already power reset the switcher, and those Set files can now be restore back to the switcher. Thanks for your help! regards from Jackie #Carbonite

RE: Cannot restore Switcher set file from USB

Posted By Jackie Cheung 07-25-2016 03:40
Found In Egroup: Production Switchers \ view thread
Hello Les, Now the situation is Switcher can backup files but cannot restore them back, we have no confidence to software upgrade it from the USB. Because without those customer files back, User will not let us do anything (like software upgrade) to enjoy new features. In addition, ...

RE: Cannot restore Switcher set file from USB

Posted By Jackie Cheung 07-25-2016 01:02
Found In Egroup: Production Switchers \ view thread
Morning Les, The USB thumb drive is a clean (just format) & succeed backup the set file -> check in PC got the "set" file in root directory. Thanks from Jackie #Carbonite

Cannot restore Switcher set file from USB

Posted By Jackie Cheung 07-22-2016 01:12
Found In Egroup: Production Switchers \ view thread
Dear Carbonite switcher expertise, I've got several Carbonite switchers need to be backuped its own "set" files, but only one Carbonite switcher cannot restore its own backup file ....(means backup OK, but restore cannot) The same USB thumb drive can be used to backup/restore the "set" ...

RE: What Software version needed for Carbonite Switcher to work for UHD 4K?

Posted By Jackie Cheung 07-21-2016 08:44
Found In Egroup: Production Switchers \ view thread
Finally can download the V12.0 software. Thanks! #Carbonite

RE: Cannot download V12 software for Carbonite switcher

Posted By Jackie Cheung 07-20-2016 09:48
Found In Egroup: Production Switchers \ view thread
Thanks! Have completed teh download from dropbox. :) #Carbonite