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Hi Steve, On the PTZ 12G cameras there is a setting called PTZ assist which may be currently on. This is a feature that will perform an Auto Focus operation when the camera is repositioned and movement stops. Check to see if this is enabled and let us know if that helps. ------------------------------ ...

Hi Steve, I have two potential solutions for you to try to fix these issues. Focus Recall: When storing a preset ensure that the 'Recall Focus' option is selected. You might also want to check the default Store Options and ensure it is selected there. DashBoard-> Presets Page ...

Hi Steve, Here are some answers for you. I haven't used a PivotCam in a while so needed to refresh myself with the user interface: White Balance/Colour Matching It seems that you have a controlled lighting situation. Your best bet may be to first try to set the white balance to the ...