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Hi Byron, I'm not sure who you were speaking with this in Tech Support but I would be happy to help you troubleshoot this issue. If you wouldn't mind e-mailing techsupport@rossvideo.com specifically asking for me (Jeff Fisher), I can try and help you get this working correctly. By the way, ...

Hi Leen, Based on your description of the problem we will need to do some troubleshooting on your system. Could you please contact tech support either through e-mail (techsupport@rossvideo.com) or by calling 613-652-4886 and we will help you get this issue resolved. Thanks, Jeff ...