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Hi Atul, Is 9:00am EST (6:30pm IST) good for you? Also can you send me your email address. It is best if we communicate through email. Note: for any technical issues, please contact tech support at techsupport@rossvideo.com. Regards, Aydin #openGear

Hi Atul, Can I remotely login and take a look at your configuration? We use Teamviewer and can be downloaded from our website: http://www.rossvideo.com/support/tech-support.html Please send me the ID and password at aoyali@rossvideo.com. Also, you can call me at the number below ...