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Hi Brian, It would be the best if you contact TechSupport or fill the form on THIS link. This could be easily fixed once you allow remote access to your Ultrix system, preferably by TeamViewer. Once this is fixed, you will have to reboot the Ultrix, so please plan some maintenance window ...

Hi Conrad, I would start with checking the "Remote controller" mode, which (unless you have a separate controller) should be un-checked. Please go to Ultrix-->System Status --> Database and be sure that "Remote Controller Mode" is not Checked. I hope that this would solve your problem. If not, you ...

Hi Duncan, What you are doing is correct and I am surprised that you are not seeing the grid. I would update DashBoard application first, follow this link: https://www.rossvideo.com/support/software-downloads/dashboard/ I saw a similar problem before once using old DashBoard and some weak PC when ...

Hi Even, It seems that you already ticked "Enable Tally" in Ultrix -> System Status -> Database and you already selected TSL numbers in Carbonite (Configuration -> Inputs) as you are getting Tally on the Ultriscape. The only task remained is to make Ultrix talk (as a TSL server) to Carbonite and pass ...