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Hello All, We are having trouble updating our TouchDrive to the lastest version. The Q7 version aswell as the Ryzen version display wrong upgrade file. Restart and redownloading have not had any effect... Ideas ? Thanks ------------------------------ Sebastian Kaiser Operator ...

Thanks for clearing that up Aaron, I understand now. I had read that wrong...it makes sense on the chart. Is there any reason that it is not supported or is it just not a feature at the moment ? i can understand that a conversion outside of the switchers native format would be a strech, but ...

Hello everyone, Ran into an issue that i cant quite wrap my head around. In UHD Mode you are given 4 Output Frame Converters. Our client asked to run in UHD 25Hz for the look and feel of the cameras. After i switched to 25p and also restarted the system, my output converters are not ...

Hi Les, has there been any news concerning this issue ? Anything worth knowing ? ------------------------------ Sebastian Kaiser Operator AV ------------------------------

Thanks for clearing that up. Is there any other source that this issue could be coming from ? ------------------------------ Sebastian Kaiser Operator AV ------------------------------

Hey Guys, Maybe you can help me on this issue I'm having... We are running our Carbonite Ultra on v7.0 and trying to send a command via Companion (version 3.0) to trigger a change in a multiview box. However we are using UHD mode and we had previously never had trouble with Ross Talk. For some reason ...

Thank you Les ! Any suggestion when we can expect this update for the TD series? Take care. ------------------------------ Sebastian Kaiser Operator AV ------------------------------

Hi everyone, my company and I are from germany and would like to change our keyboard Layout for our TD1 to european rather than american. Does anyone have an idea how to go about it? We heard from a technician during the Ultrix Road Show that is was possible but didn't have time to discuss ...