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Both VP-MVs on our Carbonite Ultra suddenly started outputting pure green, even when connecting a monitor directly to the output of the switcher and bypassing everything else in the chain. The IO-MVs are still working, however. I left it in that state for a couple days while I contacted a local SI for ...

Aaron, Thanks! That resolved the issue. I now have control of the physical panel through the touch screen again. Best, Vincent ------------------------------ Vincent Costa System Support Engineer Nouvelle Medias ------------------------------

Update: I was able to upgrade to 7.1 from the USB drive connected to the frame method, but now I seem to have lost access to SoftPanel control in Dashboard. ------------------------------ Vincent Costa System Support Engineer Nouvelle Medias ------------------------------

Trying to upgrade our Carbonite Ultra from v3.0 to v7.1. I don't see any documentation about a recommended upgrade path, so I assume it's okay to leap directly to 7.1? We tried upgrading through Dashboard by drag-and-dropping the *.ultra file, but the upgrade failed (I checked that dip switch 4 ...