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Les O'Reilly

Ross Video

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RE: Dashboard panel showing all 3 m/e on a Carbonite Black

Posted By Les O'Reilly 07-08-2025 21:50
Found In Egroup: Facility Control \ view thread
We are not sure how you got a layout that had more than the standard softpanel layout. What version is you Carbonite running? (dashboard / Status menu) ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------

RE: Ross Touchdrive Transition Button Configuration

Posted By Les O'Reilly 07-08-2025 16:00
Found In Egroup: Production Switchers \ view thread
In the Personality Menu under User Select Buttons. Each Row is assignable ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------

RE: Carbonite Ultra OVA download password

Posted By Les O'Reilly 07-04-2025 10:32
Found In Egroup: Production Switchers \ view thread
That is not this issue they are having -- the link they posted is to some old download that is prompting for a username and password to just download that version. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------

RE: CB2 panel config

Posted By Les O'Reilly 07-04-2025 09:57
Found In Egroup: Production Switchers \ view thread
------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------

RE: CB2 panel config

Posted By Les O'Reilly 07-04-2025 09:54
Found In Egroup: Production Switchers \ view thread
What version of Carbonite Ultra is the frame running? When you connect from the DashBoard which port are you using? if the panel is connected as the Main Panel then DashBoard to control it's personality will need to be talking to Port 5253. Then under personality you will find the user buttons configuration ...

RE: Error: Memory insufficient in global-store

Posted By Les O'Reilly 07-04-2025 09:48
Found In Egroup: Production Switchers \ view thread
Are you trying to load just a single Still and the single still won't load? Is there something that is loading into the channels on boot up (there is a Default Media Feature that lets you assign this.) if there is something in the channel first eject all the channels and then try again. If that still ...

RE: Carbonite Ultra OVA download password

Posted By Les O'Reilly 07-04-2025 09:41
Found In Egroup: Production Switchers \ view thread
That looks like an old link anyway since that is version 8 https://rossvideo.community/viewdocument/carbonite-ultra-v9110-software-do go here to the software downloads in the community. The full version USB download has the Simulator OVA in it. ------------------------------ Les O'Reilly Director ...

RE: Copying Media Stills to USB from Vision Switcher

Posted By Les O'Reilly 07-02-2025 17:58
Found In Egroup: Production Switchers \ view thread
use an FTP client like Filezilla to connect to the Vision and download all of the media files. That will be the easiest way to do it. you can use the same process as Acuity https://help.rossvideo.com/acuity/Tasks/Operation/MediaStores/To-FTP.html ------------------------------ Les O'Reilly Director ...

RE: TD2 Dashboard output framerate

Posted By Les O'Reilly 07-02-2025 17:51
Found In Egroup: Production Switchers \ view thread
it should be reading the EDID on Boot up to the connected display. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------

RE: ultrix 5ru card state signal presence no signal

Posted By Les O'Reilly 07-02-2025 17:50
Found In Egroup: Production Switchers \ view thread
https://support.rossvideo.com/hc/en-us Please contact support and open a ticket at the above information. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------

RE: Medial clip transition with audio

Posted By Les O'Reilly 06-23-2025 09:28
Found In Egroup: Production Switchers \ view thread
https://help.rossvideo.com/ultra/Topics/Operation/Media-Store/File-Spec.html That section of the manual has the specifics about the media and files types. Also how to associate the audio with the animations. Example of what the Animation files and the Audio files would look like to be associated ...

RE: Buttons are double punching

Posted By Les O'Reilly 06-23-2025 09:19
Found In Egroup: Production Switchers \ view thread
I think you may have posted twice (more likely it was a spam bot control that held up the posts being processed if you were a first time poster.) https://support.rossvideo.com/hc/en-us I would make contact with support as per the other post response -- they can help with this. Also there is a devices ...

RE: trouble with buttons

Posted By Les O'Reilly 06-23-2025 09:17
Found In Egroup: Production Switchers \ view thread
Best to initiate a support ticket via phone, email or the online form. https://support.rossvideo.com/hc/en-us They will probably want you to recreate the issue a few times and then export the logs so that they can be looked at. Making a video of the issue when pressing the buttons would also be ...

RE: Controlling Cobalt Frame Card from Acuity TDx3 Switcher

Posted By Les O'Reilly 06-20-2025 10:54
Found In Egroup: Production Switchers \ view thread
You will not talk to the OpenGear Frame -- You will just send messages to the Computer that has DashBoard on it. You will then setup up RossTalk TCP and make sure that you have Port Setup for the port you enabled in the Global Listener in DashBoard. Make sure that port is not in use by something else ...

RE: Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

Posted By Les O'Reilly 06-19-2025 14:07
Found In Egroup: Production Switchers \ view thread
Thanks for letting us know you resolved it. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------

RE: Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

Posted By Les O'Reilly 06-19-2025 13:01
Found In Egroup: Production Switchers \ view thread
could be that your network switches are blocking the broadcast traffic. since you have other devices that should show up I would expect then that it is network config related. Is you computer in a similar network range or local switch as those devices? could be that you are connected via a VLAN or ...

RE: Unable to Locate Assigned IP Address for Ultrix Power via Dashboard

Posted By Les O'Reilly 06-19-2025 12:09
Found In Egroup: Production Switchers \ view thread
Hi, you can use Walkabout to find it: You can even Edit the network settings from here then reboot the device with the changes. This should help resolve your issues. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------

RE: changing busmap with custom control

Posted By Les O'Reilly 06-19-2025 10:15
Found In Egroup: Production Switchers \ view thread
Multiple Bus Maps Custom Controls affecting Bus Maps and CC being able to recall Sets/partial sets These are already on the list of feature requests. These are things that in the future we hope to be able to put into the Dev Cycle to be delivered with a software update. ------------------------------ ...

RE: Controlling Cobalt Frame Card from Acuity TDx3 Switcher

Posted By Les O'Reilly 06-18-2025 12:41
Found In Egroup: Production Switchers \ view thread
I think this will work.. You have to make A Button for each preset. They are Stored as Integers and the first one is starting at 1001 with the Card view open you can use the inspector -- CTRL+I then double click on button or field. So there we can see the name of the OID and the OID Hex value ...

RE: Controlling Cobalt Frame Card from Acuity TDx3 Switcher

Posted By Les O'Reilly 06-17-2025 16:45
Found In Egroup: Production Switchers \ view thread
Yes just got it -- I am just now getting to look into todays email. I am a pretty booked up this week so will do my best to try and find some time to look at it. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------