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Les O'Reilly

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Posted By Les O'Reilly 07-08-2025 21:50
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We are not sure how you got a layout that had more than the standard softpanel layout. What version is you Carbonite running? (dashboard / Status menu) ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------
Posted By Les O'Reilly 07-08-2025 16:00
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In the Personality Menu under User Select Buttons. Each Row is assignable ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------
Posted By Les O'Reilly 07-04-2025 10:32
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That is not this issue they are having -- the link they posted is to some old download that is prompting for a username and password to just download that version. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------
Posted By Les O'Reilly 07-04-2025 09:57
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------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------
Posted By Les O'Reilly 07-04-2025 09:54
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What version of Carbonite Ultra is the frame running? When you connect from the DashBoard which port are you using? if the panel is connected as the Main Panel then DashBoard to control it's personality will need to be talking to Port 5253. Then under personality you will find the user buttons configuration ...
Posted By Les O'Reilly 07-04-2025 09:48
Found In Egroup: Production Switchers
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Are you trying to load just a single Still and the single still won't load? Is there something that is loading into the channels on boot up (there is a Default Media Feature that lets you assign this.) if there is something in the channel first eject all the channels and then try again. If that still ...
Posted By Les O'Reilly 07-04-2025 09:41
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That looks like an old link anyway since that is version 8 https://rossvideo.community/viewdocument/carbonite-ultra-v9110-software-do go here to the software downloads in the community. The full version USB download has the Simulator OVA in it. ------------------------------ Les O'Reilly Director ...
Posted By Les O'Reilly 07-02-2025 17:58
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use an FTP client like Filezilla to connect to the Vision and download all of the media files. That will be the easiest way to do it. you can use the same process as Acuity https://help.rossvideo.com/acuity/Tasks/Operation/MediaStores/To-FTP.html ------------------------------ Les O'Reilly Director ...
Posted By Les O'Reilly 07-02-2025 17:51
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it should be reading the EDID on Boot up to the connected display. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------
Posted By Les O'Reilly 07-02-2025 17:50
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https://support.rossvideo.com/hc/en-us Please contact support and open a ticket at the above information. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------
Posted By Les O'Reilly 06-23-2025 09:28
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https://help.rossvideo.com/ultra/Topics/Operation/Media-Store/File-Spec.html That section of the manual has the specifics about the media and files types. Also how to associate the audio with the animations. Example of what the Animation files and the Audio files would look like to be associated ...
Posted By Les O'Reilly 06-23-2025 09:19
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I think you may have posted twice (more likely it was a spam bot control that held up the posts being processed if you were a first time poster.) https://support.rossvideo.com/hc/en-us I would make contact with support as per the other post response -- they can help with this. Also there is a devices ...
Posted By Les O'Reilly 06-23-2025 09:17
Found In Egroup: Production Switchers
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Best to initiate a support ticket via phone, email or the online form. https://support.rossvideo.com/hc/en-us They will probably want you to recreate the issue a few times and then export the logs so that they can be looked at. Making a video of the issue when pressing the buttons would also be ...
Posted By Les O'Reilly 06-20-2025 10:54
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You will not talk to the OpenGear Frame -- You will just send messages to the Computer that has DashBoard on it. You will then setup up RossTalk TCP and make sure that you have Port Setup for the port you enabled in the Global Listener in DashBoard. Make sure that port is not in use by something else ...
Posted By Les O'Reilly 06-19-2025 14:07
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Thanks for letting us know you resolved it. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------
Posted By Les O'Reilly 06-19-2025 13:01
Found In Egroup: Production Switchers
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could be that your network switches are blocking the broadcast traffic. since you have other devices that should show up I would expect then that it is network config related. Is you computer in a similar network range or local switch as those devices? could be that you are connected via a VLAN or ...
Posted By Les O'Reilly 06-19-2025 12:09
Found In Egroup: Production Switchers
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Hi, you can use Walkabout to find it: You can even Edit the network settings from here then reboot the device with the changes. This should help resolve your issues. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------
Posted By Les O'Reilly 06-19-2025 10:15
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Multiple Bus Maps Custom Controls affecting Bus Maps and CC being able to recall Sets/partial sets These are already on the list of feature requests. These are things that in the future we hope to be able to put into the Dev Cycle to be delivered with a software update. ------------------------------ ...
Posted By Les O'Reilly 06-18-2025 12:41
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I think this will work.. You have to make A Button for each preset. They are Stored as Integers and the first one is starting at 1001 with the Card view open you can use the inspector -- CTRL+I then double click on button or field. So there we can see the name of the OID and the OID Hex value ...
Posted By Les O'Reilly 06-17-2025 16:45
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Yes just got it -- I am just now getting to look into todays email. I am a pretty booked up this week so will do my best to try and find some time to look at it. ------------------------------ Les O'Reilly Director - Switcher Product Management ------------------------------