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Raphael Samad

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RE: TouchDrive randomly reloading pages

Posted By Raphael Samad 09-18-2025 08:44
Found In Egroup: Production Switchers \ view thread
Hi Andrew, I agree with Sorin (thank you for contributing Sorin!), it would be best to contact TechSupport@rossvideo.com. ------------------------------ Raphael Samad Business Development Manager Production Switchers Ross Video ------------------------------

RE: Touchdrive/Ultra panel blacking out at end of T Bar move

Posted By Raphael Samad 09-18-2025 05:20
Found In Egroup: Production Switchers \ view thread
Hi Andrew, This is not something that I have ever seen and I can understand it being worrying. It is possible to Calibrate/Re-Calibrate the Fader arm but I cannot see that this would help you situation. This behaviour, coupled with your other issue, is a strange. Could you please contact TechSupport@rossvideo.com ...

RE: Skaarhoj Tally System with Ross Carbonite

Posted By Raphael Samad 07-30-2025 04:31
Found In Egroup: Production Switchers \ view thread
Hi Christian, Sorry this is not a step-by-step guide but, I hope that this is of some help. I notice that Skaarhoj supports TSL Tally protocol. Just in case you are not aware, Ross Carbonite also supports TSL Tally protocol so using this protocol is definitely the way to go. It is not exactly ...

RE: Carbonite Ultra Touchdrive 3 Panel sleep mode

Posted By Raphael Samad 03-05-2025 04:33
Found In Egroup: Production Switchers \ view thread
This does sound unusual. May I ask if you have updated software on either the TouchDrive control panel or the Carbonite Ultra frame. It would be worth updating these to the latest versions of software when you have some time - please do not do this when you are close to going OnAir or when you are going ...

RE: Ross Tria - Record Format

Posted By Raphael Samad 05-07-2024 04:44
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Jamie Tria Express Duet and Tria+ are different machines so changing from a TRIA Express Duet to a Tria+ would require a full chassis change. Best regards, Raphael ------------------------------ Raphael Samad Business Development Manager Production Switchers/Video Servers Ross ...

RE: Ross Tria - Record Format

Posted By Raphael Samad 05-03-2024 08:43
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Jamie, Welcome to the Community! - and always feel free to ask anything you need to - we are all always learning! I am not sure which TRIA you have but I guess that you either have a TRIA Express Duet or a TRIA+. First of all, these machines natively record in AVC-I 100 and there is ...

RE: AUX Bus Color Correction Ultrix Acuity

Posted By Raphael Samad 03-25-2024 03:56
Found In Egroup: Production Switchers \ view thread
Hi Paul, Ultrix Acuity does not support Aux Bus Colour Correction. Colour Correction in Ultrix Acuity is bus-based and is available on buses within the switcher. However, Aux Buses controlled by Acuity, are actually a control which controls switching done external to Acuity, in the Ultrix routing ...

RE: Delay Sources on the Acutiy Ultrix

Posted By Raphael Samad 03-22-2024 09:45
Found In Egroup: Production Switchers \ view thread
Hi Ken, You are correct, Acuity within Ultrix Acuity does not have the ability to delay inputs but Carbonite does - whether as a standalone Carbonite Ultra or Carbonite Ultra 60 or as Carbonite within Ultrix Carbonite. Indeed some people who have Ultrix Acuity, install an additional SDPE board and ...

RE: CustomPanel - Crosspoints with frame delay.

Posted By Raphael Samad 03-22-2024 09:32
Found In Egroup: Production Switchers \ view thread
Hi Joāo, As you know, Input Delay is available in Carbonite Ultra but not Output Delay. One way around this could be to re-enter a 12G output and bring it back into the switcher as in Input, then delay that signal to the appropriate amount of delay and then down-convert on an Output. I ...

RE: Carbonite Ultra HDR

Posted By Raphael Samad 03-22-2024 09:27
Found In Egroup: Production Switchers \ view thread
Hi Sebastian, Sorry that you are not finding a good solution to your requirement. For your particular requirement, I suggest that you contact TechSupport@rossvideo.com who will be able to help you. They could also remotely connect to your machine to see if they can find out what the problem might ...

RE: xPression preview window/3rd framebuffer into Carbonite Ultra Switcher

Posted By Raphael Samad 03-22-2024 09:24
Found In Egroup: Production Switchers \ view thread
Hi Zachary, The principle of the system is to create the graphic that you want on XPression. Once created, you then transfer that XPression graphic (still) to a Media Store in Carbonite Ultra using FTP.. Once you have created the graphic and you want to transfer to a Carbonite Media Store, ...

RE: Tria Explorer export less than 1080, MXF converters

Posted By Raphael Samad 03-21-2024 05:29
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Michael, Sorry for the delay in getting back to you. And yes, TRIA will only export video files in the standard that the machine in running in. I do understand that this could mean that the exported files are large. The best alternative that I can suggest is to export (large) files in the native ...

RE: File imported to Tria with alpha and color channels swapped - what's going on here?

Posted By Raphael Samad 03-21-2024 05:23
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Sarah, Sorry to hear that you are having problems importing a graphics file, with alpha, that incorporates a Gaussian blur. As you suggest, this might be something to do the import transcoding engine within your TRIA Express Duet. I think that the most efficient thing to do, to find ...

RE: Import issue after 8.3.3 update

Posted By Raphael Samad 01-31-2024 07:07
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Jason, Sorry to hear that you are having this strange issue. I would suggest, that for an issue like this that you contact our TechSupport@rossvideo.com Team - Just so you know, by owning a Ross Video Product, you automatically have access to our TechSupport Team for life, at no additional ...

RE: Seeing glitches in the alpha channel of certain imports

Posted By Raphael Samad 01-26-2024 08:48
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Tim, I hope that you managed to get things sorted. Do also please feel free to update us all on the solution. Thanks, Raphael ------------------------------ Raphael Samad Business Development Manager Production Switchers/Video Servers Ross Video --------------------- ...

RE: Seeing glitches in the alpha channel of certain imports

Posted By Raphael Samad 01-24-2024 05:50
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Tim, The issue that you are having does sound a bit strange. The best way forward might be to get in touch with TechSupport@rossvideo.com and send them the AE export as well. If it is a bug on the Ross side of things, then TechSupport can efficiently report this. Best regards. Raphael ...

RE: iPhone video to Mira

Posted By Raphael Samad 01-21-2024 08:38
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi John, I am glad that you managed to get it sorted. Thank you also for reporting back. Best regards, Raphael ------------------------------ Raphael Samad Business Development Manager Production Switchers/Video Servers Ross Video ------------------------------

RE: iPhone video to Mira

Posted By Raphael Samad 01-20-2024 04:08
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi John, Welcome to the Community. Assuming that your Mira (Mira+) is an AVC-I 100 machine, you are correct to say that it records content internally in AVC-100. All 'external' content has to be imported into Mira (including externally-recorded AVC-I 100 content). Fortunately, already ...

RE: Cannot Access Tria+ 'explorer' window in Dashboard

Posted By Raphael Samad 05-18-2023 03:31
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Jonathan, It seems to me that the remote computer DashBoard is not correctly connecting to your TRIA+. This is because TRIA+ appears within the panel Dropdown in DashBoard. I would suggest that you go back to re-initialise the connection of TRIA+ to your DashBoard; - Click the + button - Select ...

RE: Can anyone repair a Abekas Mira Replay system?

Posted By Raphael Samad 05-05-2023 04:29
Found In Egroup: Video Servers & Replay Systems​ \ view thread
Hi Jim, There are a few questions that I would like to ask, - what version of software are you running in your Mira? - is there some spare capacity on your machine? - are the Clips / Events which can no longer be played back, visible and selectable (for playback) in the Mira Explorer? If not, then ...