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Aaron Char, Business Development Manager - Production Switcher

Business Development Manager - Production Switchers & Servers,
Product Marketing - Production Switchers & Servers,
Ross Video

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Ross Video

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1 to 20 of 50+ total

RE: Questions regarding the edge part of the key-DVE Box

Posted By Aaron Char 01-13-2026 03:15
Found In Egroup: Production Switchers \ view thread
Hi Mr Han, Yes, you are correct. You can use Edge Softness to feather the edges of the DVE Box. It will result in a soft gradient between the DVE Box and the Background. ------------------------------ Aaron Business Development Manager - Production Switchers & Servers Ross Video ---------------- ...

RE: AUX setup in HyperMax w/Ultrix 5ru

Posted By Aaron Char 01-08-2026 23:57
Found In Egroup: Production Switchers \ view thread
Hi Howard, When you say that routing aux 1 to physical Ultrix-5ru out doesn't work, do you get an error when you make the route? Could you share the error? Note that besides routing an aux to a physical output, you will also have to route sources into aux 1 in order for the output to display other ...

RE: AUX setup in HyperMax w/Ultrix 5ru

Posted By Aaron Char 01-07-2026 21:31
Found In Egroup: Production Switchers \ view thread
Hi Howard, The auxes can be assigned to Ultrix's physical outputs by using the Soft Panel that you have created. The auxes will be sources and the physical outputs are destination. In fact, you have already achieved this when you routed source aux 1 to physical Ultrix-5ru out 3. Aaron -------- ...

RE: AUX setup in HyperMax w/Ultrix 5ru

Posted By Aaron Char 01-07-2026 03:30
Found In Egroup: Production Switchers \ view thread
Hi Howard, The auxes are virtual. They are meant to be used as placeholders as part of switcher operations. So it is not intended to route an aux source back into itself. Can you help me understand your intent to route source aux 1 to destination aux 1? ------------------------------ Aaron Business ...

RE: AUX setup in HyperMax w/Ultrix 5ru

Posted By Aaron Char 01-06-2026 03:49
Found In Egroup: Production Switchers \ view thread
Hi Howard, How do you intend to perform the aux routing operation? For a start, you could create a soft Panel in DashBoard (Ultrix>Database>Panels) to route the Aux to a Physical Output. There are other ways to perform routing, e.g. using HyperMax or RCP. ------------------------------ Aaron Business ...

RE: Carbonate switcher

Posted By Aaron Char 12-29-2025 14:50
Found In Egroup: Production Switchers \ view thread
Hi Srinivasareddy, There are several different possible reasons why you are unable to connect to the Carbonite frame. I recommend reaching out to our Tech Support team who can walk you through the troubleshooting steps. You can go to https://support.rossvideo.com/ to open a ticket, or email them at ...

RE: Sony FR7 Tally Control

Posted By Aaron Char 12-18-2025 00:49
Found In Egroup: Production Switchers \ view thread
Hi Rick, Unfortunately, based on what I found, you would not be able to directly send tally from the Carbonite to the FR7. The FR7 (with v3 software) supports TSL v5.0 (https://pro.sony/en_MX/products/ptz-network-cameras/ilme-fr7). Screenshot attached (FR7_TSL5_UMD.png). However, the ...

RE: Sony FR7 Tally Control

Posted By Aaron Char 12-18-2025 00:48
Found In Library: Production Switchers

RE: Down Convert Output of Ultrix Carbonite

Posted By Aaron Char 11-25-2025 16:34
Found In Egroup: Production Switchers \ view thread
Hi Ryan, You will need to handle this through an openGear card. There is no output format conversion on Ultrix Carbonite. Alternatively, Ultrix now has format conversion capabilities on HDX and MODX boards, unfortunately also only on inputs (and a license is required). But if you take the 1080p output ...

RE: GPO Setup - Basic Contact Closure

Posted By Aaron Char 09-13-2025 03:12
Found In Egroup: Production Switchers \ view thread
Hi Robert, Can I check if this is an Ultrix Acuity switcher? If yes, create a new CC. Press Insert Event > More > More > GPO/Tally. Then you probably want the GPO Toggle or GPO Trigger option. https://help.rossvideo.com/ultrix-acuity/Topics/Operation/CustomControls/Special-GPI.html Hope this ...

RE: Touchdrive 2 Upgrade using Mac

Posted By Aaron Char 08-26-2025 00:46
Found In Egroup: Connectivity \ view thread
Hi Matthew, Kindly confirm if you are running the latest version of DashBoard on your Mac (v9.15). https://rossvideo.community/software-downloads/dashboard-software-downloads ------------------------------ Aaron Business Development Manager - Production Switchers & Servers Ross Video ---------- ...

RE: Input Enables FSFC

Posted By Aaron Char 08-15-2025 09:51
Found In Egroup: Production Switchers \ view thread
Hi Sadr, If you reply me privately with your email address, I will put you in touch with our sales team to get you upgraded. ------------------------------ Aaron Business Development Manager - Production Switchers & Servers Ross Video ------------------------------

RE: dashboard custom panel does not track dynamic changes

Posted By Aaron Char 08-05-2025 01:35
Found In Egroup: Production Switchers \ view thread
Hi Ferhat, Thank you for reaching out. However, this is the Production Switchers community. I recommend that you post to the Enterprise Control community, which is monitored by our team of DashBoard experts. https://rossvideo.community/communities/community-home?CommunityKey=94781415-eb0f-4f9a-b ...

RE: Copying Media Stills to USB from Vision Switcher

Posted By Aaron Char 07-08-2025 01:02
Found In Egroup: Production Switchers \ view thread
Hi Robert, 1. For Ultrix Acuity, there is an SSD on the Acuity CPU that you can use to store your stills. Storage using the USB drive is optional. 2. To FTP to Ultrix Acuity to transfer media, you would use the Acuity CPU's IP address. ------------------------------ Aaron Business Development Manager ...

RE: Programing Ultricore RCP-ME to change elements of a Carbonite MiniMe

Posted By Aaron Char 05-05-2025 21:36
Found In Egroup: Production Switchers \ view thread
Hi Adam, Which Carbonite model do you have? There are some differences in the RCP output mapping for different models, but MiniMEs outputs are the same. Refer to the link below where there is a table for the RCP output mapping. https://help.rossvideo.com/carbonite-device-db/Topics/Hardware ...

RE: Create Backup for Ross Carbonite Solo

Posted By Aaron Char 04-28-2025 02:24
Found In Library: Production Switchers

RE: Create Backup for Ross Carbonite Solo

Posted By Aaron Char 04-28-2025 02:24
Found In Egroup: Production Switchers \ view thread
Hi Steve, Yes, your settings can be backed up. Can I back it all up to a flash drive? > Yes. Do I have to format the flash drive in any special manner? > FAT32 Which USB port do I use to store or reset the information to the switcher - the one on the control surface or the ...

RE: Carbonite ultra 60 MEs keyers specs

Posted By Aaron Char 04-22-2025 11:37
Found In Egroup: Production Switchers \ view thread
Hi Vakhtang, Perhaps there is some confusion. Carbonite Ultra 60 does not have 6MEs. In HD, it has up to 3MEs (6 keys per ME) with 4 miniMEs (2 keys per ME). But your understanding of shared DVEs is correct. If you use more DVEs on one ME, there are less DVEs for other MEs/miniMEs. -- ...

RE: Carbonite Ultra 60 Limited Bus Link

Posted By Aaron Char 04-11-2025 06:00
Found In Library: Production Switchers

RE: Carbonite Ultra 60 Limited Bus Link

Posted By Aaron Char 04-11-2025 06:00
Found In Egroup: Production Switchers \ view thread
Hi Brian, A way to accomplish this is to build a DashBoard custom panel. The panel will track the ME PGM bus, and when Cam 1 or Cam 2 is on, it will put Cam 1 or 2 respectively on the miniME1's key. Otherwise, it will not do anything. I do not know how familiar you are with building custom ...