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Aaron Char, Business Development Manager - Production Switcher

Business Development Manager - Production Switchers & Servers,
Product Marketing - Production Switchers & Servers,
Ross Video

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Ross Video

My Content

1 to 20 of 50+ total

RE: Carbonite bug report

Posted By Aaron Char 06-01-2026 22:33
Found In Egroup: Production Switchers \ view thread
Hi Michael, Thank you for reporting the bug. May I know which Carbonite frame do you have? I just tested this on a Carbonite Black+ running v15.7.0.19753, and the CCs run as they should. Would you like to see if upgrading to v15.7 fixes the bug that you are seeing? You can download v15.7 at the ...

RE: ross talk command for key preview on ME:P/P

Posted By Aaron Char 05-05-2026 13:39
Found In Egroup: Production Switchers \ view thread
Hi Kevin, May I check with switcher are you using? Carbonite or Acuity? Regardless of switcher, KEYPVW, KEYPV and KEYPST are invalid RossTalk commands. You can view supported RossTalk commands at the following link: https://help.rossvideo.com/carbonite-device-db/Topics/Protocol/External/CNT/RT-CNT-Comm.html ...

RE: Dashboard Parse external xml and possible actions

Posted By Aaron Char 05-05-2026 12:20
Found In Egroup: Production Switchers \ view thread
Hi David, The short answer is yes, DashBoard can parse XML. However, this is the Switcher community page. I recommend posting your query at the Enterprise Control community page, where you will get relevant guidance and support from our DashBoard specialists. https://rossvideo.community/communit ...

RE: Reboot the SDPE board without rebooting FR5 frame

Posted By Aaron Char 04-17-2026 00:52
Found In Egroup: Production Switchers \ view thread
Hi Giovani, I recommend reaching out Tech Support to troubleshoot this with you. You can open a ticket at https://support.rossvideo.com/hc/en-us Or email them at techsupport@rossvideo.com ------------------------------ Aaron Business Development Manager - Production Switchers & Servers Ross Video ...

RE: Opacity on a DVE key

Posted By Aaron Char 04-15-2026 22:56
Found In Library: Production Switchers

RE: Opacity on a DVE key

Posted By Aaron Char 04-15-2026 22:56
Found In Egroup: Production Switchers \ view thread
Hi Guillaume, In Carbonite-land, we say cheese and dessert! Ok, we do not say that. But we like to implement functions that make sense. Therefore, yes we can absolutely have a PIP with opacity. I have attached 2 screenshots to guide you. Screenshot 1 1) Assign as a Self Key. 2) Select ...

RE: Opacity on a DVE key

Posted By Aaron Char 04-15-2026 12:09
Found In Egroup: Production Switchers \ view thread
Hi Guillaume, If you apply a Self Key with the DVE Key, there is a 'Transparency' parameter on the Self Key page to adjust the DVE key's opacity. ------------------------------ Aaron Business Development Manager - Production Switchers & Servers Ross Video ------------------------------

RE: Audio passthrought

Posted By Aaron Char 03-09-2026 02:00
Found In Egroup: Production Switchers \ view thread
Hi Sadr, Please reach out to Tech Support (techsupport@rossvideo.com) and they can troubleshoot this with you. ------------------------------ Aaron Business Development Manager - Production Switchers & Servers Ross Video ------------------------------

RE: Dashboard software no longer seeing carbonite frame

Posted By Aaron Char 02-24-2026 00:30
Found In Egroup: Production Switchers \ view thread
Hi Miranda, I recommend reaching out to Tech Support and they can troubleshoot this with you. You can visit https://support.rossvideo.com/hc/en-us to open a ticket, or email techsupport@rossvideo.com Please let them know the following: Are you able to ping the IP address of your Carbonite frame? ...

RE: Questions regarding the edge part of the key-DVE Box

Posted By Aaron Char 01-13-2026 03:15
Found In Egroup: Production Switchers \ view thread
Hi Mr Han, Yes, you are correct. You can use Edge Softness to feather the edges of the DVE Box. It will result in a soft gradient between the DVE Box and the Background. ------------------------------ Aaron Business Development Manager - Production Switchers & Servers Ross Video ---------------- ...

RE: AUX setup in HyperMax w/Ultrix 5ru

Posted By Aaron Char 01-08-2026 23:57
Found In Egroup: Production Switchers \ view thread
Hi Howard, When you say that routing aux 1 to physical Ultrix-5ru out doesn't work, do you get an error when you make the route? Could you share the error? Note that besides routing an aux to a physical output, you will also have to route sources into aux 1 in order for the output to display other ...

RE: AUX setup in HyperMax w/Ultrix 5ru

Posted By Aaron Char 01-07-2026 21:31
Found In Egroup: Production Switchers \ view thread
Hi Howard, The auxes can be assigned to Ultrix's physical outputs by using the Soft Panel that you have created. The auxes will be sources and the physical outputs are destination. In fact, you have already achieved this when you routed source aux 1 to physical Ultrix-5ru out 3. Aaron -------- ...

RE: AUX setup in HyperMax w/Ultrix 5ru

Posted By Aaron Char 01-07-2026 03:30
Found In Egroup: Production Switchers \ view thread
Hi Howard, The auxes are virtual. They are meant to be used as placeholders as part of switcher operations. So it is not intended to route an aux source back into itself. Can you help me understand your intent to route source aux 1 to destination aux 1? ------------------------------ Aaron Business ...

RE: AUX setup in HyperMax w/Ultrix 5ru

Posted By Aaron Char 01-06-2026 03:49
Found In Egroup: Production Switchers \ view thread
Hi Howard, How do you intend to perform the aux routing operation? For a start, you could create a soft Panel in DashBoard (Ultrix>Database>Panels) to route the Aux to a Physical Output. There are other ways to perform routing, e.g. using HyperMax or RCP. ------------------------------ Aaron Business ...

RE: Carbonate switcher

Posted By Aaron Char 12-29-2025 14:50
Found In Egroup: Production Switchers \ view thread
Hi Srinivasareddy, There are several different possible reasons why you are unable to connect to the Carbonite frame. I recommend reaching out to our Tech Support team who can walk you through the troubleshooting steps. You can go to https://support.rossvideo.com/ to open a ticket, or email them at ...

RE: Sony FR7 Tally Control

Posted By Aaron Char 12-18-2025 00:49
Found In Egroup: Production Switchers \ view thread
Hi Rick, Unfortunately, based on what I found, you would not be able to directly send tally from the Carbonite to the FR7. The FR7 (with v3 software) supports TSL v5.0 (https://pro.sony/en_MX/products/ptz-network-cameras/ilme-fr7). Screenshot attached (FR7_TSL5_UMD.png). However, the ...

RE: Sony FR7 Tally Control

Posted By Aaron Char 12-18-2025 00:48
Found In Library: Production Switchers

RE: Down Convert Output of Ultrix Carbonite

Posted By Aaron Char 11-25-2025 16:34
Found In Egroup: Production Switchers \ view thread
Hi Ryan, You will need to handle this through an openGear card. There is no output format conversion on Ultrix Carbonite. Alternatively, Ultrix now has format conversion capabilities on HDX and MODX boards, unfortunately also only on inputs (and a license is required). But if you take the 1080p output ...

RE: GPO Setup - Basic Contact Closure

Posted By Aaron Char 09-13-2025 03:12
Found In Egroup: Production Switchers \ view thread
Hi Robert, Can I check if this is an Ultrix Acuity switcher? If yes, create a new CC. Press Insert Event > More > More > GPO/Tally. Then you probably want the GPO Toggle or GPO Trigger option. https://help.rossvideo.com/ultrix-acuity/Topics/Operation/CustomControls/Special-GPI.html Hope this ...

RE: Touchdrive 2 Upgrade using Mac

Posted By Aaron Char 08-26-2025 00:46
Found In Egroup: Connectivity \ view thread
Hi Matthew, Kindly confirm if you are running the latest version of DashBoard on your Mac (v9.15). https://rossvideo.community/software-downloads/dashboard-software-downloads ------------------------------ Aaron Business Development Manager - Production Switchers & Servers Ross Video ---------- ...